Director Customer Experience – BC

Responsibilities include:

Develop and implement annual sales strategy to achieve organizational revenue targets.
Contribute to the development of product ideas, pricing, and placement strategies.
Recruitment and development of Project Coordinators and Account Managers, including training, performance assessment, and coaching to ensure we meet the highest performance standards and live the company values.
Lead morning meetings with your team.
Develop regular on- or off-site training programs for Account Managers.
Play a supporting role in the preparation and presentation of contracts and tenders.
Participate in various local events and get involved in corporate associations to build brand awareness.
Maintain and grow long-term relationships with key accounts by demonstrating a solid understanding of their business needs.
Demonstrate company culture and core values in everything you do.

REQUIRED SKILLS

3+ years experience in the print industry
4+ years experience managing a sales team or proven B2B sales experience
Proven ability to plan, communicate, and execute in order to accomplish company objectives
Proven leadership, mentoring, team building, and coaching skills to support growth and development
Confident and professional communicator, adept at networking
Strong relationship-building skills and industry contacts with a knowledge of the GVRD market
Experience working with C-suite; strong executive presence and listening skills
Positive attitude and competitive energy with an entrepreneurial spirit and sense of urgency; willing to lead by example
Preference given to applicants with…
Experience in printing or a complementary industry
MBA or equivalent

(Expected Salary: $90k-$120k)