Customer Care Representative

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively.  Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging and graphic supplies.  But we’re much more than a paper distribution company.

Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and airlaid nonwovens. With approximately 6,400 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies. To learn more, visit www.domtar.com

Based out of our office located in Mississauga, we have an immediate full-time opportunity available within the Customer Care department.

Customer Care Representative – Mississauga, Ontario

Are you a TEAM player, with a positive “remain cool under fire” attitude, a willingness to take on new initiatives and detailed oriented with strong organizational/multi-tasking skills?  This opportunity may just be what you are looking for!

This entry level position is one that provides accurate, prompt service to customers and promotes increased sales. The position requires excellent social skills and a passion for assisting customers. Being detail oriented, well organized and able to manage tasks with minimal supervision is important. You should be a collaborative individual who can work comfortably in a team environment. You will have the opportunity to learn about our industry, sales, marketing, operations, and administration, while honing your customer service skills. Ariva encourages the development and advancement of our employees. In the future there may be excellent career advancement opportunities in Sales and Marketing. 

Duties of this position include, but are not limited to:

• Enter and process orders received through the warehouse as well as direct from vendors accurately and efficiently;
• Follow-up and expedite with appropriate colleagues on all outstanding customer orders, answer logistic related inquiries and proactively contact customers with missed/late deliveries;
• Maintaining accurate records of all customer transactions, providing efficient follow-ups and resolving outstanding customer orders or concerns with minimum supervision;
• Quoting customers for volume and specialty product inquiries which may require negotiation of cost and resale prices, create purchase orders and releasing invoices;
• Finding product based, service based and general customer inquiry solutions;
• Maintaining high standards of telephone etiquette and promptness;
• Liaising with other functional areas (warehouse, credit, procurement, sales, marketing etc.) to provide seamless service;
• Attending product knowledge seminars and staying current on all company policies, business processes and integration with SAP.
• Proactively develop new sales opportunities wherever possible.

The Successful Incumbent will have:

• Successful completion of a business or related degree or diploma, we welcome recent graduates;
• Three or more years of business experience in a sales/customer service or call centre environment and interested in pursuing a sales career;
• Desire to advance to a sales related position leading to outside sales;
• Quick study, ability to “Get Things Done”;
• Collaborative, team player with an upbeat and positive attitude;
• A love for learning and a strong desire to “Figure It Out”;
• Customer-oriented with strong communication skills (English written and spoken), have a strong work ethic, a team player with the ability to work in a fast paced environment;
• Ability to work within a team or independently;
• Working knowledge of Microsoft Office Suite; experience with an SAP operating system is an asset;
• Available to work between the hours of 8AM-6PM;
• Respect for company values: agile, caring, innovative

Please forward your resume to:  Ariva, Human Resources, 1330 Courtneypark Dr. E., Mississauga, ON L5T 1K5.  E-mail: hr.ca@ariva.ca. Please quote “Customer Care Representative” in the subject line of your email.

We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.