End users are setting the new standards for experience expectations.
Those we serve – the employees, patients, members or consumers – have higher expectations and are increasingly more influential, in the design and performance of every interaction. And with the advent of a new generation that was not just “born on the web” but “born with a mobile device and highly interactive apps”, this dynamic is here to stay.
With the speed of advancements in technology, you must design the experience around – and along – the consumer’s journey so whatever path they choose it is meaningful, intuitive, person-centric, always learning, and – whatever the channel – completely connected. Bottom line is that creating a positive experience has become a requirement, not just a nice to have.
In this webinar we will explore the customer journey from acquisition through servicing and retention, with a focus on how the roles technologies such as artificial intelligence, augmented reality, data unification and machine learning can be applied to improve the customer experience.
– Bryan Baker, Director, Client Solutions Development, Customer Communication Services, Conduent
– Anthony DiRado, Senior Director Offering Portfolio and Innovation, Conduent