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Improving the Customer Experience through Intelligent Automation and Data Unification

June 10 @ 13:00 - 14:00 EDT

End users are setting the new standards for experience expectations.

Those we serve – the employees, patients, members or consumers – have higher expectations and are increasingly more influential, in the design and performance of every interaction. And with the advent of a new generation that was not just “born on the web” but “born with a mobile device and highly interactive apps”, this dynamic is here to stay.

With the speed of advancements in technology, you must design the experience around – and along – the consumer’s journey so whatever path they choose it is meaningful, intuitive, person-centric, always learning, and – whatever the channel – completely connected. Bottom line is that creating a positive experience has become a requirement, not just a nice to have.

In this webinar we will explore the customer journey from acquisition through servicing and retention, with a focus on how the roles technologies such as artificial intelligence, augmented reality, data unification and machine learning can be applied to improve the customer experience.

Speakers:
– Bryan Baker, Director, Client Solutions Development, Customer Communication Services, Conduent
– Anthony DiRado, Senior Director Offering Portfolio and Innovation, Conduent

Details

Date:
June 10
Time:
13:00 - 14:00 EDT
Event Category:
Event Tags:
Website:
https://register.gotowebinar.com/register/1358898921837925904

Venue

Webinar

Organizer

Xplor International
Phone:
813-949-6170
Email:
info@xplor.org
Website:
https://xplor.org/

Details

Date:
June 10
Time:
13:00 - 14:00 EDT
Event Category:
Event Tags:
Website:
https://register.gotowebinar.com/register/1358898921837925904

Venue

Webinar

Organizer

Xplor International
Phone:
813-949-6170
Email:
info@xplor.org
Website:
https://xplor.org/