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2021 and beyond In-Plant CCM (Customer Communications Management)

January 27 @ 14:30 - 15:30 EST

The customer communications management space is rapidly transforming as result of advances in omni-channel technology. In this webinar, VP, Customer Transformation of Aspire, Scott Draeger will outline his vision of the market and explain why in-plants are in a very good position to benefit from offering new value-added services in this high growth area. Scott Pelletier, CCM Software and Strategic Solutions at Ricoh will highlight some high-impact customer success stories that he has seen recently, and will talk about what success looks like in this new world for in-plants. IPMA Webinar attendees will learn:

How they can implement omni-channel technologies to better serve their customers.
Which value-added communications services are the most relevant for print providers to focus on.
How to redefine your business model to incorporate these new services.

Details

Date:
January 27
Time:
14:30 - 15:30 EST
Event Categories:
,
Website:
https://ipma.org/webinar-2021-and-beyond-in-plant-ccm-customer-communications-management/

Venue

Virtual

Organizer

In-Plant Printing and Mailing Association
Phone:
(816) 919-1691
Email:
ipmainfo@ipma.org
Website:
https://ipma.org/

Details

Date:
January 27
Time:
14:30 - 15:30 EST
Event Categories:
,
Website:
https://ipma.org/webinar-2021-and-beyond-in-plant-ccm-customer-communications-management/

Venue

Virtual

Organizer

In-Plant Printing and Mailing Association
Phone:
(816) 919-1691
Email:
ipmainfo@ipma.org
Website:
https://ipma.org/