The customer communications management space is rapidly transforming as result of advances in omni-channel technology. In this webinar, VP, Customer Transformation of Aspire, Scott Draeger will outline his vision of the market and explain why in-plants are in a very good position to benefit from offering new value-added services in this high growth area. Scott Pelletier, CCM Software and Strategic Solutions at Ricoh will highlight some high-impact customer success stories that he has seen recently, and will talk about what success looks like in this new world for in-plants. IPMA Webinar attendees will learn:
How they can implement omni-channel technologies to better serve their customers.
Which value-added communications services are the most relevant for print providers to focus on.
How to redefine your business model to incorporate these new services.